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Our Guarantee

With over 70 years of experience, Roberts Hawaii is the largest tour and transportation provider in the State of Hawaii. We strive to meet your vacation expectations and are committed to providing you quality tours at a great value. We are proud to offer a 100% satisfaction guarantee on our tour products.

We guarantee a return to your ship well before sailing time. In the extremely unlikely event that you miss your ship due to the late return of one of our tours, we guarantee that we will arrange and pay your transport to the next port-of-call. In our many years of service, we have never missed any ship departure and we do not plan to.

We guarantee a full refund of any tour purchased if your ship is detained from making port or the tour is cancelled for any other reason.

Contact Us

Customer Service

If you have questions about booking our tours/activities or using our site, we’re here to help. Please contact our Customer Service department by email at or call 1-800-918-5549 toll-free or (808) 954-8600 if you are calling from Oahu. Our Customer Service department is available daily from 7am – 9pm HST and 7am – 5pm HST on Holidays. If you are a Roberts Hawaii Business Partner, please contact your designated Customer Service Representative.


At Roberts Hawaii, when the customer talks we listen. We would love to hear from you. Please send us feedback on anything that comes to your mind; from our website and product offerings to your personal experience with our tours. You can also suggest any new tours or activities that you would want us to add to our product offerings. Contact our Marketing Department by email at to tell us what you think.

Corporate Solutions

Roberts Hawaii, Inc. offers a wide range of tour, transportation, and convention services for groups and corporate events. If you are interested in Group Services, School Bus Services or Shore Excursions please contact our Customer Service department by email at and one of our representatives will assist you.

Media Communications

For press and community relations, please contact us at at

Corporate Office

Roberts Hawaii, Inc.
680 Iwilei Road
Suite 700
Honolulu, HI 96817
Phone: 808-523-7750

Helpful Information

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Roberts Hawaii
680 Iwilei Road, Suite 700  |  Honolulu, Hawaii 96817
Toll-Free: 1-800-918-5549  |  On Oahu: 808-954-8600
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©copyright 2017 Roberts Hawaii, Inc. All Rights Reserved.

*Cruise ship schedules are subject to change without notice by the cruise ship companies and are beyond our control. Please verify your cruise ship vacation dates according to your cruise ship vacation provider. If your cruise ship vacation days have changed and do not coincide with the shore excursion itineraries on our website, please contact us at 1-800-918-5549 or email us at
Please note, prices displayed are unique to the website and only available on bookings made through