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Our Guarantee

With over 70 years of experience, Roberts Hawaii is the largest tour and transportation provider in the State of Hawaii. We strive to meet your vacation expectations and are committed to providing you quality tours at a great value. We are proud to offer a 100% satisfaction guarantee on our tour products.

We guarantee a return to your ship well before sailing time. In the extremely unlikely event that you miss your ship due to the late return of one of our tours, we guarantee that we will arrange and pay your transport to the next port-of-call. In our many years of service, we have never missed any ship departure and we do not plan to.

We guarantee a full refund of any tour purchased if your ship is detained from making port or the tour is cancelled for any other reason.

Privacy Policy

Aloha. Roberts Hawaii Inc. firmly believes that privacy is very crucial in conducting a successful business on the internet. Our policy is to keep personal information we obtain from you through our web site completely confidential and used solely for internal purposes. Roberts Hawaii respects your privacy. We will not share your personal information with any other parties. Roberts Hawaii does not lease, sell, trade or give any of our customer information to other companies. The information you provide to us is collected with the goal of providing you better service. If you request information on particular tours or activities, we ask for your name, address and email address. This enables us to respond to your request online and with print materials. If you book a reservation through our website, we ask for your name, address, email address, phone and fax numbers, credit card number and card expiration date. This enables us to secure your reservation and notify you of the status of the reservation. If you participate in a contest or promotion, we may ask for your name, address, phone number and email address to allow us to notify winners.

We may occasionally notify you of new developments at Roberts Hawaii, including new product offerings and and seasonal specials. If you do not want to receive any unsolicited announcements from Roberts Hawaii, we ask that you indicate this preference where personal information is requested. Or please email us at webmaster@robertshawaii.com

This site contains links to other sites. Robertshawaii.com is not responsible for the privacy practices or the content of such Web sites. If we should change our privacy policies, those changes will be posted on this page and by using the site, you agree in advance to accept such changes.


May we answer your questions?

Roberts Hawaii invites any comments or questions about our privacy policies. Please send an email to webmaster@robertshawaii.com


Safeguarding your information – How is your information protected?

In shopping at our site, we may ask you for various personal information such as your name, e-mail address, mailing address, credit card number and expiration date. We have put in a security control system designed to ensure your personal information and particularly your credit card information remains safe and private. Credit card information provided through our online reservations forms is encrypted and measures have been taken to secure our server from any unauthorized access. So, when you place orders at our site, and provide your credit card number and other credit card information, Secure Sockets Layer (“SSL”) technology encrypts all information before sending it, protecting your information from unauthorized access. We recommend that any communications you send us via this site, including comments, suggestions and questions, do not contain information that is private or confidential. Credit card information should only be provided on the online reservations forms that encrypts the number for your protection. While we have taken significant measures to protect your privacy, Roberts Hawaii does not guarantee and is under no obligation to protect your information from disclosure. If you prefer not to transmit your credit card information over the internet, you may call our Central Reservations Office at 1-866-898-2519.


Personal Liability

In the highly unlikely event of unauthorized credit card use, simply follow your credit card company’s reporting procedures. Your personal liability for unauthorized credit card usage is limited by federal law to $50, if you promptly notify the issuer of the credit card. If you have any questions about our security policy, you can contact us by email at webmaster@robertshawaii.com, by phone at 1-866-898-2519 or by mail at:

Roberts Hawaii, Inc. Central Reservations Office
680 Iwilei Road Suite 700
Honolulu, HI 96817


Placement of cookies?

Roberts Hawaii uses “cookies,” electronic coding that enables us to track a customer’s preferences to enhance their use of our site. Our site uses cookies to keep track of your shopping cart. You may choose to set your browser to reject cookies. But please be aware that in doing so your ability to perform certain functions on our site will be affected.


Accuracy of Information

Roberts Hawaii endeavors to provide information that is accurate and up-to-date. However, errors and omissions do occasionally occur. We advise visitors to our site that all published information is subject to change, correction or deletion. We apologize in advance if any mis-information creates an inconvenience for you.


Roberts Hawaii Proprietary Information

Information, ideas, text, logos, images, graphics, photographs, audio and video clips, formats, and software contained on Roberts Hawaii site are the exclusive property of Roberts Hawaii or its content contributors. This content cannot be copied, reproduced or used without written permission from Roberts Hawaii, except for personal, informational, non-commercial uses. Roberts Hawaii’s site contains logos, trademarks, service marks and design elements that are proprietary to Roberts Hawaii. These trademarks are protected under U.S. and international laws and cannot be copied, reproduced or used without written permission from Roberts Hawaii, except for personal, informational, non-commercial uses. You may download and reproduce information on Roberts Hawaii’s website solely for your personal, informational, non-commercial use. However, we advise you of the following: Site content may not be modified, published, displayed, leased, sold, traded or transferred in any way.

Copyrights and proprietary notices included within the website may not be deleted or altered in any way.


Disclaimer

Roberts Hawaii is not liable for any type or loss, injury or any type of damages arising from the use of this site, including information provided by other companies contributing content to this site. The site is provided on an “as is” basis without warranties of any kind, either express or implied, including and not limited to warranties or title or implied warranties of merchantability or fitness for a particular purpose. By using this site, you agree to all of the terms related to privacy and use of information provided by you.


Correct/Update

This site gives users the following options for changing and modifying information previously provided.

  • Email webmaster@robertshawaii.com
  • Send mail to the following postal address:

    Roberts Hawaii Inc.
    680 Iwilei Rd Ste 700
    Honolulu HI 96817

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact webmaster@robertshawaii.com

Helpful Information

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Roberts Hawaii
680 Iwilei Road, Suite 700  |  Honolulu, Hawaii 96817
Toll-Free: 1-800-918-5549  |  On Oahu: 808-954-8600
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©copyright 2017 Roberts Hawaii, Inc. All Rights Reserved.

*Cruise ship schedules are subject to change without notice by the cruise ship companies and are beyond our control. Please verify your cruise ship vacation dates according to your cruise ship vacation provider. If your cruise ship vacation days have changed and do not coincide with the shore excursion itineraries on our website, please contact us at 1-800-918-5549 or email us at ShoreEx@robertshawaii.com.
Please note, prices displayed are unique to the website and only available on bookings made through rhshorex.com.