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Our Guarantee

With over 70 years of experience, Roberts Hawaii is the largest tour and transportation provider in the State of Hawaii. We strive to meet your vacation expectations and are committed to providing you quality tours at a great value. We are proud to offer a 100% satisfaction guarantee on our tour products.

We guarantee a return to your ship well before sailing time. In the extremely unlikely event that you miss your ship due to the late return of one of our tours, we guarantee that we will arrange and pay your transport to the next port-of-call. In our many years of service, we have never missed any ship departure and we do not plan to.

We guarantee a full refund of any tour purchased if your ship is detained from making port or the tour is cancelled for any other reason.

Testimonials

We strive to make your Hawaiian Vacation Experience one you will not forget. As a matter of fact, our customers were so happy with their experience with our Shore Excursions, they actually took the time write to us and express their gratitude. It was our pleasure to make their Hawaiian Vacation a memorable one, and we would like to express a great big Aloha to all those that took the time to write to us. We’re always happy to hear from our customers, and are honored to post their comments here! So keep them coming, you might find your testimonial here.

My husband and I just got back from a week on the Pride of America and we had signed up for 4 tours with Roberts before we left. What an excellent bargain! We were very impressed with the knowledge from the drivers of your buses. They know about flora, fauna, geology, history and every other conceivable thing the visitor would like to know. Since we took a tour on each island, we know that it wasn’t just a fluke that one driver would be excellent. How impressive that they all would be equally as good! Thanks so much for a job well done!!

Pat H.
Columbia, MD

Home yesterday. The man at the Honolulu AP got me on a Robert’s shuttle to the hotel on Saturday afternoon. I was on the “Pride of Hawaii”. I went on only the one Roberts’ tour, but it was so good that I wish I’d done others with Roberts’ instead of with NCL, not only for the price, but also because it was as good or better than NCLs. And you can post THAT comment on your site! (Additionally, I am legally blind, and NCL did not always seem to take that into consideration, maybe because I don’t “look blind” and because it is obvious that I have a good bit of usable sight … even though I use a white cane and have a doctor’s paper stating so ….)

Netagene K.
Birmingham, AL

Aloha

I just wanted to e-mail to thank you for some wonderful tours on our recent visit to Hawaii.

We cruise with NCL (which we found very disappointing) and the excursions were very expensive.

We booked a couple of days out with yourselves, but the best one was definitely the day out on the Big Island, visiting the volcanic park, etc. Our guide was simply superb and our family will not forget him in a hurry!. He is a credit to your organisation: he was informative throughout the day, very funny and very caring. Our 17-year old son still imitates him saying “dark chocolate cocoa-powder covered macadamia nuts, one (delicious)” – he enjoyed the trip so much he bought [our guide] a packet of the said item, a small token for such a great day. We are still singing – perhaps somewhat out of tune – the song [our guide] taught us on the way back to the ship “Just Hang Loose” – he really ought to record it.

The trips were fantastic value and we saw just as much as the folk who booked through NCL. If we ever come back to Hawaii we will certainly use your organisation again.

Jackie B.
Gosforth, U.K.

To Whom It May Concern,

I would like to say how impressed my husband and I were with Roberts Hawaii Tours. We recently celebrated our 30th wedding anniversary by taking an Hawaiian cruise through NCL. Our first night on board, we listened to a presentation of NCL tours that was more of a high pressure sales job. We debated on signing up for them, since we certainly wanted to see the sights while on land. After discussion, we decided to “wait and see” what was offered when we got off the ship. Much to our delight, a Roberts representative was there and we signed up for the tour. The first tour we went on was in Hilo, with [J.] as our tour director. I must say he did such a great job, was most intelligent, and had a great sense of humor. We were very impressed with his knowledge and conversation.

We were so happy with the Hilo tour that we signed up for Kona and Kauai tours. A big disappointment with our cruise was that weather conditions would not allow to dock at Kona. All it took was a phone call and very nice young lady said we would not be charged for the tour. The company could have easily said “too bad,” but your allowance was so appreciated.

In Kauai we were lucky to have [N.} as our director. She was an absolute delight, and once again, so intelligent and sweet. She knew every flower by the side of the roads. Amazing! She gave us many interesting facts about Kauai, as did [J.] in Hilo. My husband and I were so happy we signed up for your tours and felt so lucky to have had the best drivers/directors.

I guess the point I am trying to make is for much less money we got the same tour as NCL offered, and without the pressure. Hawaii was so beautiful, and we were so happy to see the sights through your company. We appreciated the way we were treated, and the wonderful drivers you hire. Please keep up the good work, and if we are fortunate enough to ever return to Hawaii, we know the tour company we can count on.

Thank you for a memorable trip!

Sincerely,
Beth D.
U.S.A.

Roberts of Hawai’i.

I have recently returned from a pleasant two weeks in Hawai’i touring around the various islands.

Whilst we were on O’ahu we took an arranged Circuit Tour around the island on one of your coaches.

It proved to be one of the highlights of our holiday in that, apart from being good value, it was a very informative and pleasant experience.

Contributing greatly to this was the accomplished way that your driver kept us all entertained, whilst at the same time, providing a valuable insight into Hawaiian culture and history.

He is a very warm and friendly man with excellent communication skills.

Could you please convey our appreciation to him for making the tour such a pleasant experience.

His name is [T.](calls himself ‘Uncle [T.]‘) and drove bus number [ ].

Best regards, Rae G.
Melbourne, Australia.

Dear Marketing Representative,

My wife, daughter and I recently returned from our Hawaiian cruise with NCL and I want to express our compliments and regards for the fine service that your tour representatives provided for all of our shore excursions. We were so impressed with the courteous service and wealth of knowledge that each tour representative provided. Our tour experience was wonderful because they were so articulate and well spoken about the culture, history and sight information. Additionally, many of them had a great sense of humor and added that element of family fun that makes the tour more memorable. Invariably each day we had a chance to compare notes with other cruise participants who chose the NCL shore excursions and we always felt that we not only had a better value with our Roberts choices but we also had a superior experience because your tour representatives were so good. I would like to tell you each of our tour representative’s names (non-Hawaiian) but I may make a mistake so I will give you our itinerary…

We were in Honolulu for a few days prior to the cruise on our own and we wish that we had known about your tours for those days…

We were glad that we took one of your pamphlets on the way into the port terminal that first day. It is too bad that you were unable to have a bigger display so that others may have been able to check out your offerings. We were sure thankful that we took the time.

Hope we can return in the future,

Tom B.
U.S.A.

Dear Roberts Hawaii,

Just spent the last seven days in Hawaii. We were on the NCL, Pride of Hawaii, and used your service at every port of call. Starting in Hilo. Your tour guide and driver, big kahuna was awesome!! Very informative, courteous, and funny. Next in Maui we had [N.], very polite, and went out of his way to accommodate our needs. Next in Kauai we had [D.], she was very nice and knew the entire history of the island. And finally back in Honolulu we had [N.], he also was awesome, and very informative. They were all great and we will use your service, and recommend your company the next time we visit your beautiful state.

Sincerely,
Eric A.
U.S.A.

Hi

I was recently fortunate to visit Hawaii and cruised round the Islands on the Pride of Aloha. On boarding we were handed a leaflet outlining the tours available through your company. We attended a familiarization meeting on board ship where we were “encouraged” to use the ships excursions. I thought these were rather over-priced and decided to book with your company. I tried to book on the internet using one of the ship’s computers (available to all passengers), but found that access to your site was blocked. I hastily disembarked and booked using a public telephone. I was able to book three tours for the same cost as one ship based excursion.

I can honestly say that the whole process was excellently handled. The coaches, drivers and guides were first class. I would heartily recommend you to anyone who visits Hawaii and have passed your details to my agent here in England.

Thanks again for making my trip to Hawaii even more memorable.

Kevin M.
England

My wife and I have just returned from a trip to Hawaii. We spent three nights Honolulu and 11 days on the Norwegian Wind. During our entire trip we toured each Island with Roberts Hawaii. Your drivers were excellent. They were very courteous and knowledgeable. They certainly made our vacation one we won’t forget. I do not remember the names of the drivers, but they sure did Roberts proud.

Thanks to all of them,

Mike V.
U.S.A.

We recently had the pleasure of taking your Oahu island tour on April 4, 2007. We were picked up at the pier after disembarking our ship – the Norwegian Wind. We were on bus # [ ] with Cousin [K.] and totally enjoyed our tour. He was a wealth of information and went out of his way to make sure everyone had a good time….was safe….and learned about his island. You can be very proud to have this man in your company…it is obvious that he enjoys his job and the knowledge he has about the history of the islands was incredible. We completed our Hawaii vacation with this tour and brought home many memories of your beautiful island.

Please convey our compliments to this wonderful hard-working man.

Thank you-

Tom & Carole L.
U.S.A.

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*Cruise ship schedules are subject to change without notice by the cruise ship companies and are beyond our control. Please verify your cruise ship vacation dates according to your cruise ship vacation provider. If your cruise ship vacation days have changed and do not coincide with the shore excursion itineraries on our website, please contact us at 1-800-918-5549 or email us at ShoreEx@robertshawaii.com.
Please note, prices displayed are unique to the website and only available on bookings made through rhshorex.com.