COVID-19 Coronavirus Tour Updates

Customer Service

Book With Confidence – Our Guarantee

With over 70 years of experience, Roberts Hawaii is the largest tour and transportation provider in the State of Hawaii. We strive to meet your vacation expectations and are committed to providing you quality tours at a great value.  For the most up to date information regarding our operations due to COVID-19, please see our Travel Advisory page.

We guarantee a return to your ship well before sailing time. In the extremely unlikely event that you miss your ship due to the late return of one of our tours, we guarantee that we will arrange and pay your transport to the next port-of-call. In our many years of service, we have never missed any ship departure and we do not plan to.

We guarantee a full refund of any tour purchased if your ship is detained from making port or the tour is cancelled for any other reason

Contact Us

If you have questions about booking our tours/activities or using our site, we’re here to help. Please contact our reservations team by email at [email protected] or call (808) 954-8600. Our reservations team is available daily from 7am – 9pm HST and 7am – 5pm HST on Holidays. If you are a Roberts Hawaii Business Partner, please contact your designated Customer Service Representative.


At Roberts Hawaii, we love to hear from our guests! Your feedback helps us to improve our services. Please email us on anything that comes to your mind; from our website and product offerings to your personal experience with our tours. You can also suggest any new tours or activities that you would want us to add to our product offerings. Contact our customer service team by email at [email protected] to tell us what you think.

Corporate Solutions

Roberts Hawaii, Inc. offers a wide range of tour, transportation, and convention services for groups and corporate events. If you are interested in Group Services, please contact our groups department by email at [email protected] and one of our representatives will assist you.

Media Communications

For press and community relations, please contact us at [email protected]

Corporate Office

Roberts Hawaii, Inc.
680 Iwilei Road
Suite 700
Honolulu, HI 96817
Phone: 808-523-7750

Browse Shore Excursions: